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Ders Tanımı

Ders Kodu Yarıyıl T+U Saat Kredi AKTS
TOTAL QUALITY MANAGEMENT ISL 456 8 2 + 0 2 5
Ön Koşul Dersleri
Önerilen Seçmeli Dersler
Dersin Dili Türkçe
Dersin Seviyesi Lisans
Dersin Türü SECMELI
Dersin Koordinatörü Prof.Dr. BAYRAM TOPAL
Dersi Verenler
Dersin Yardımcıları
Dersin Kategorisi
Dersin Amacı
The aim of Total Quality Management (TQM) is to gear the entire organization to optimally satisfying costumer requirements.
Dersin İçeriği
In this course is included general information about the main concepts which related to Quality, the improvement of Total Quality Management and Quality System together with contemporary developments.
Dersin Öğrenme Çıktıları Öğretim Yöntemleri Ölçme Yöntemleri
1 - Understanding the consept of Quality 1 - 2 - 3 - 4 - 10 - 12 - 15 - A - B - C -
2 - Understanding Total Quality Management 1 - 2 - 3 - 6 - 8 - 12 - A - B - C -
3 - Understanding the Certificates of Quality System 1 - 2 - 3 - 7 - 10 - 12 - 15 - A - B - C -
Öğretim Yöntemleri: 1:Lecture 2:Question-Answer 3:Discussion 4:Drilland Practice 10:Brain Storming 12:Case Study 15:Problem Solving 6:Motivations to Show 8:Group Study 7:Role Playing
Ölçme Yöntemleri: A:Testing B:Oral Exam C:Homework

Ders Akışı

Hafta Konular ÖnHazırlık
1 Quality, Basic factors of Quality, Pioneers of Quality
2 Japanese Management System
3 Guiding Principle of Total Quality Management
4 Quality Costs
5 Quality Circles
6 Problem Solving Technics
7 Quality Education
8 Establishment of Quality System
9 Midterm Exam
10 Information Technology in Quality Systems
11 Standardisation and Quality
12 ISO 9001 Quality Management System
13 Customer Relationship Management (CRM)
14 Other Certificates of System, ISO 14001, ISO 22000

Kaynaklar

Ders Notu
Ders Kaynakları

Döküman Paylaşımı


Dersin Program Çıktılarına Katkısı

No Program Öğrenme Çıktıları KatkıDüzeyi
1 2 3 4 5
1 Gains the required knowledge in production, marketing, management , accounting and finance. X
2 Can work in teams and share information with team members in tasks of production, marketing, management, accounting and finance. X
3 Identifies and analyzes problems also offers solutions in tasks of production, marketing, management, accounting and finance. X
4 Contributes to projects, takes responsibility and conduct researches in tasks of production, marketing, management, accounting and finance. X
5 Can define goals and objectives of organization in tasks of production, marketing, management, accounting and finance. X
6 Questions the acquired knowledge in tasks of production, marketing, management, accounting and finance. X
7 Believes to adapting new situations and meets the requirements of new tasks of production, marketing, management, accounting and finance. X
8 Can transfer knowledge and recommendations in tasks of production, marketing, management, accounting and finance via using necessery communication tools and a foreign language effectively . X
9 Open to occupational cooperation and sharing in tasks of production, marketing, management, accounting and finance. X
10 Can use necessary information systems in tasks of production, marketing, management, accounting and finance. X
11 Behaves in accordance with social and occupational ethic values in tasks of production, marketing, management, accounting and finance. X
12 Analyses and carries out relations with stake holders in tasks of production, marketing, management, accounting and finance. X
13 Follows the innovations and encourages team members in tasks of production, marketing, management, accounting and finance. X
14 Questions the position of the organization and offers suggestions in tasks of production, marketing, management, accounting and finance. X
15 X

Değerlendirme Sistemi

YARIYIL İÇİ ÇALIŞMALARI SIRA KATKI YÜZDESİ
AraSinav 1 70
KisaSinav 1 10
Odev 1 10
KisaSinav 2 10
Toplam 100
Yıliçinin Başarıya Oranı 50
Finalin Başarıya Oranı 50
Toplam 100

AKTS - İş Yükü

Etkinlik Sayısı Süresi(Saat) Toplam İş yükü(Saat)
Course Duration (Including the exam week: 16x Total course hours) 16 3 48
Hours for off-the-classroom study (Pre-study, practice) 16 2 32
Mid-terms 1 10 10
Quiz 2 10 20
Assignment 1 5 5
Performance Task (Laboratory) 1 10 10
Final examination 1 10 10
Toplam İş Yükü 135
Toplam İş Yükü /25(s) 5.4
Dersin AKTS Kredisi 5.4
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