Yazdır

Ders Tanımı

Ders Kodu Yarıyıl T+U Saat Kredi AKTS
TOTAL QUALITY MANAGEMENT ISP 213 3 2 + 0 2 3
Ön Koşul Dersleri
Önerilen Seçmeli Dersler
Dersin Dili Türkçe
Dersin Seviyesi Önlisans
Dersin Türü ZORUNLU
Dersin Koordinatörü Dr.Öğr.Üyesi OSMAN HAMDİ METE
Dersi Verenler
Dersin Yardımcıları
Dersin Kategorisi
Dersin Amacı
The aim of this course is to educate students who has Total Quality Management consciousness, comprehension of Total Quality Management Principles and applying phases, and are able to apply those to enterprise processes; and cultured about recent popular Total Quality Management Standards
Dersin İçeriği
Concepts of competition and Quality, Historical development of Quality and Gurus of Quality, the philosophy and principles of Quality, Quality Culture in Organizations and Quality Responsibilities in Activities, Continuous Improvement (Kaizen), Costs of Quality, Suppliers (purveyors) in Total Quality Management, EFQM Excellence Model, Quality Management Systems, ISO 9000, ISO 14000, ISO 27000, OHSAS 18000, SA:8000 Standards
Dersin Öğrenme Çıktıları Öğretim Yöntemleri Ölçme Yöntemleri
1 - Comprehend Basic Quality concepts, development, dimensions and components of Quality 1 - 2 - 3 - 14 - A - C -
2 - Comprehend Guru´s of Quality and their additions to Quality 1 - 2 - 3 - 14 - A - C -
3 - Comprehend Total Quality Management and its principles 1 - 2 - 3 - 14 - A - C -
4 - Be aware of organization departments and quality responsibilities of people in charge in different degrees 1 - 2 - 3 - 14 - A - C -
5 - Comprehend Total Quality Management application phases 1 - 2 - 3 - 14 - A - C -
6 - Expression, kinds of standards; and recognize concepts of standardization 1 - 2 - 3 - 14 - A - C -
7 - Comprehend application style and extent of ISO 9000:2000 Quality Management System Standard 1 - 2 - 3 - 14 - A - C -
8 - Comprehend EFQM Excellence Model and Self assessment subjects 1 - 2 - 3 - 14 - A - C -
9 - Comprehend application style and extent of ISO 14000 Environmental Management System Standard 1 - 2 - 3 - 14 - A - C -
10 - Comprehend Safety and its required precautions 1 - 2 - 3 - 14 - A - C -
11 - Comprehend application style and extent of ISO 18001 Occupational Safety & Health Standard 1 - 2 - 3 - 14 - A - C -
12 - Comprehend ISO 27000 Knowledge Management Standard extent 1 - 2 - 3 - 14 - A - C -
13 - Possess the conscious of social responsibility and comprehension of SA 8000 Social Accountability Standard 1 - 2 - 3 - 14 - A - C -
14 - Be cultured of Total Productivity Maintenance subject 1 - 2 - 3 - 14 - A - C -
Öğretim Yöntemleri: 1:Lecture 2:Question-Answer 3:Discussion 14:Self Study
Ölçme Yöntemleri: A:Testing C:Homework

Ders Akışı

Hafta Konular ÖnHazırlık
1 Concept of Quality and general descriptions, historical development of quality, Gurus of Quality
2 Total Quality Management and its Principles ( Process Approach, Continuous Improvement (Kaizen) )
3 Principles of Total Quality Management ( Leadership, Total Attendance )
4 Total Quality Management and its Principles (Supplier and cooperation, Customer loyalty)
5 Quality Culture in Organizations and Quality Responsibilities in Activities
6 TQM Applying Phases, Cost of (Poor) Quality
7 Total Productivity Maintenance
8 Concept and kinds of Standard, importance of Standardization
9 ISO 9000:2000 Quality Management System Standard
10 EFQM Excellence Model and Self Assessment
11 ISO 14000 Environmental Management System Standard
12 ISO 27000 Knowledge Management Standard
13 Occupational Safety and ISO 18001 Occupational Safety & Health Management System
14 SA : 8000 Social Accountability Standard

Kaynaklar

Ders Notu
Ders Kaynakları

Döküman Paylaşımı


Dersin Program Çıktılarına Katkısı

No Program Öğrenme Çıktıları KatkıDüzeyi
1 2 3 4 5

Değerlendirme Sistemi

YARIYIL İÇİ ÇALIŞMALARI SIRA KATKI YÜZDESİ
AraSinav 1 50
KisaSinav 1 15
Odev 1 20
KisaSinav 2 15
Toplam 100
Yıliçinin Başarıya Oranı 20
Finalin Başarıya Oranı 80
Toplam 100

AKTS - İş Yükü

Etkinlik Sayısı Süresi(Saat) Toplam İş yükü(Saat)
Course Duration (Including the exam week: 16x Total course hours) 16 2 32
Hours for off-the-classroom study (Pre-study, practice) 16 1 16
Mid-terms 1 7 7
Quiz 2 10 20
Assignment 1 15 15
Final examination 1 10 10
Toplam İş Yükü 100
Toplam İş Yükü /25(s) 4
Dersin AKTS Kredisi 4
; ;